2 minCustomer JourneyTHE MORE COMPLICATED THE PATH TO OUR BRAND IS, THE MORE LIKELY IT'S THAT OUR LEAD WILL GIVE UP ON ITOne of the most important tools today to improve the customer experience and thus increase the company's revenue is to understand how our...
2 minCustomer JourneyTHE CUSTOMER JOURNEY IS THE MAIN TOOL FOR GROWING YOUR BUSINESS.The journey that a customer makes toward our company is not only summarized in the moment of purchase, but is also marked by key moments...
2 minCustomer JourneyVISUALIZING THE CUSTOMER JOURNEY IS IDENTIFYING UNKNOWN OBSTACLES IN YOUR BUSINESS Making a visual representation of the consumer's journey is essential to improve the processes he/she goes through from the moment he/she...
1 minCustomer JourneyCUSTOMER JOURNEY MAPPING PUTS THE CUSTOMER AT THE CENTER OF EVERYTHING YOU DO The digital tools that companies use today are essential pieces for the construction of our consumer journey map. Knowing what role each...
1 minCustomer JourneyDISCOVER HOW BUILDING THE CUSTOMER JOURNEY CAN HELP YOUR OPERATIONS TEAM Performing our customer journey helps us understand the steps that a customer takes throughout the journey toward our company and improve...